Warranty & RMA
Effective on Oct. 1, 2022
1. We provide customers with a product warranty period of 12 months from the date of shipment.
2. During the warranty period, you can return defective products to us for repair and replacement.
3. The warranty will not cover the following situations.
1). Damage caused by improper operation, or some physical damage due to accidental negligence.
2). Products that have been modified without our prior approval.
3). Damage caused by improper storage or long storage time.
4). Damage caused by transportation.
1. The defective return
Upon receipt of our shipment, please do complete or random inspections (at least 5%) within 2 weeks. If the entire batch of products is found to be defective and confirmed by two sides, you can return it to AudioTronic for repair or replacement.
If the shipment arrived in more than two weeks, you found a defective situation. No matter they are returned from your customers, or in your warehouse, please keep them temporarily in your place. We will evaluate and arrange a time for you to return them all within the warranty period.
2. Attribution of responsibility
If the defect is confirmed by two sides to be caused by us within two weeks of arrival, we will take care of all the repairing costs or the replacement, as well as the shipping cost for sending back the repaired product.
If we do not receive feedback that you have inspected and found defective products within two weeks of arrival, we will consider that all products have arrived in good condition and have been accepted by you.
Afterward, if you find defective products or the user returns the faulty item, we will also be responsible for the costs of repair and replacement as long as the products are within the warranty period. However, you shall need to bear the shipping cost of both sending and returning these items.
3. About RMA number
You must obtain an RMA number before returning any products to Evil Bunny Tech.
Before issuing an RMA number, we’d like to have a basic understanding of the defective status. Please send us your description via video, text, or photos. Sometimes we can provide you with a solution after viewing the information you sent over. If not, we may request you send back a few units for our further inspection. When we think they need to be repaired, we will issue an RMA number to you.
After inspection, when we verify that the product needs repair, the RMA number will be issued to you soon.
RMA number is valid for 30 days. Please return the defective products within 30 days. After that, the RMA number will become invalid. A new RMA process needs to be run again at that time.
4. The defective description
When returning defective products, and taking the shipping cost into account, please minimize the packaging of the product on the premise that the product won’t get damaged.
RMA numbers must be marked on the cartons or the shipping documents. For returned products, make sure to put a defective note on each product or make a list to describe the defectiveness. It will help us speed up the inspection and testing.
5. The inspection and repairing
For returned products, we will check and test them within one week. Then we will report the results to you and inform you of the time required for repair. If the products are not within the warranty period, repair costs will be incurred. We will give you a cost estimate for your confirmation.
After receiving the defective products, if they are in stock, we will replace them with new products for you as soon as possible. If they need to be repaired, we will take care of them soon and then return the products to you. Generally, the process will take no more than 30 days after we received them from our customer.
6. The shipping address for the defects
Evil Bunny Tech Co., Ltd
3F, Bldg A, No. 376, Zhen An Chung Rd., Shang Sha South Dist. Chang An Zhen, Dong Guan City, Guan Dong Prov. China, Zip: 523867
Attention: RMA Dept.
Contact: The sales representative and his cell phone